# hCaptcha APIs Elevated Latency on lower plans

Type: Incident
Status: Resolved
Impact: Minor
Started: 2026-07-22T11:40:00Z
Ended: 2026-07-22T13:00:00Z
Duration: 1 hour 20 minutes

## Affected services

- hCAPTCHA Recognition API — Minor
- hCaptcha Token API — Minor

## Timeline

### Resolved — 2026-07-22T13:00:00Z

Resolved

### Investigating — 2026-07-22T11:40:00Z

hCaptcha Recognition and Token APIs are at capacity due to an unknown hardware failure reducing available compute. WORKAROUND: We use a Priority Queue system where higher plans have priority over lower plans. Upgrading your subscription will give you better reliability during capacity issues.


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